Due to the handcrafted and specialized nature of our products, all sales are final.

Tegmen Sanctum Calicis does not accept traditional returns or exchanges simply because a customer changes their mind, orders the wrong item, or no longer wishes to keep the product.

Instead, customers are encouraged to contact us regarding repairs, restoration, or other concerns with their chalice pall.

The Lifetime Repair Warranty applies to the original purchaser of a chalice pall manufactured by Tegmen Sanctum Calicis.

The warranty covers defects in workmanship that occur during normal and intended use of the chalice pall.

Covered repairs may include, but are not limited to:

• Defective or loose stitching

• Embroidery that becomes detached due to workmanship

• Seams that separate because of a manufacturing defect

• Decorative components that detach because of faulty workmanship

• Other craftsmanship-related defects determined by Tegmen Sanctum Calicis

The warranty is intended to provide repair and restoration, not replacement of the original product.

When a covered issue occurs, Tegmen Sanctum Calicis will make reasonable efforts to repair the original chalice pall.

Our preference is to restore the original piece whenever reasonably possible, preserving its craftsmanship, appearance, and history.

If a repair cannot reasonably be completed, Tegmen Sanctum Calicis may, at its discretion, discuss an alternative solution with the customer.

Before sending a chalice pall to Tegmen Sanctum Calicis, the customer must contact us and receive repair instructions.

Customers may be asked to provide:

• Order information or proof of purchase

• A description of the issue

• Photographs of the damage

• Additional information necessary to evaluate the repair

Once the repair has been approved, the customer will receive instructions for shipping the item.

Please do not send a chalice pall without first contacting Tegmen Sanctum Calicis.

Unless otherwise agreed in writing, the customer is responsible for the cost of shipping the chalice pall to Tegmen Sanctum Calicis for evaluation or repair.

For approved warranty repairs, Tegmen Sanctum Calicis will determine whether return shipping will be provided at no additional cost to the customer.

Customers are responsible for properly packaging the chalice pall. Tegmen Sanctum Calicis is not responsible for damage occurring during shipment to us as a result of inadequate packaging.

The Lifetime Repair Warranty does not cover damage resulting from circumstances outside normal use or defects in workmanship, including:

• Accidental damage

• Improper handling

• Improper storage

• Improper cleaning or laundering

• Stains, discoloration, or fading

• Water or chemical damage

• Damage caused by excessive heat

• Intentional alteration or modification

• Damage caused by another individual or service provider

• Normal wear and tear

• Loss or theft

• Damage resulting from use for purposes other than its intended liturgical purpose

Tegmen Sanctum Calicis reserves the right to determine whether damage is covered under this warranty.

We understand that a chalice pall may experience damage over many years of service.

Even when damage is not covered by the Lifetime Repair Warranty, Tegmen Sanctum Calicis may offer repair or restoration services whenever reasonably possible.

If a fee is required, the customer will be informed of the estimated cost before any repair work begins.

No paid repair will be performed without the customer's approval.

The Lifetime Repair Warranty applies only to products originally crafted by Tegmen Sanctum Calicis.

Products that have been significantly altered, repaired, embroidered, cleaned, or modified by another individual or company may be evaluated on a case-by-case basis.

Tegmen Sanctum Calicis reserves the right to decline repairs when restoration could result in further damage to the original piece.

This warranty applies to the original purchaser and is not automatically transferable to another owner.

The Lifetime Repair Warranty does not guarantee that every component, material, or decorative element will remain unchanged indefinitely. Natural aging, fading, fabric deterioration, and normal wear may occur over time.

Because each chalice pall is handcrafted, repaired pieces may exhibit minor differences from their original condition.

Tegmen Sanctum Calicis recognizes the sacred nature of the items it produces.

Customers are encouraged to handle, store, clean, and maintain chalice palls in a manner appropriate to their liturgical purpose and according to any care instructions provided with the product.

The Lifetime Repair Warranty exists in part to help ensure that a Tegmen Sanctum Calicis chalice pall can continue serving the Church and its sacred liturgical tradition for years to come.

We do not view the completion of a sale as the end of our relationship with the customer.

A chalice pall may serve a parish, priest, chapel, religious community, or institution for many years. Our commitment is to support the continued use and preservation of the craftsmanship entrusted to us.

When reasonably possible, we will repair rather than replace.

Our goal is simple:

Create beautifully crafted sacred furnishings, stand behind our workmanship, and help preserve each piece for generations.

Tegmen Sanctum Calicis

Crafted for Sacred Worship. Made to Endure.